Hearing, Speech & Deaf Center is First in Washington State to Offer ASL Videophone Tree for Deaf Callers.
SALT LAKE CITY, UT– Hearing, Speech & Deaf Center (HSDC) is Washington state’s first organization to employ Sorenson Bridge, a new technology by Sorenson Communications, LLC (“SVRS”) that lets Deaf and hard-of-hearing callers choose options from an American Sign Language (ASL) menu. Using a videophone, HSDC’s callers can contact the appropriate HSDC staff through the menu. The technology is designed specifically for ASL users.
HSDC Executive Director Lindsay Klarman notes that implementing Sorenson Bridge is one more way for the agency to meet client needs. “With Bridge, HSDC offers Deaf callers a way to receive communication in the language most Deaf people prefer — ASL. Using Bridge is enhancing the way we are doing business because we are establishing greater rapport with those we serve.”
Last year, HSDC’s Deaf & Hard of Hearing Services department served 3,595 clients. Ariele Belo, the director of Deaf & Hard of Hearing Services, said, “I am excited for this new technology to allow people to connect directly to different departments in HSDC using ASL.”
Until the introduction of Sorenson Bridge, Deaf callers who phoned organizations had to navigate audio phone trees through sign language interpreters, a time-consuming and often tedious process. With Sorenson Bridge, callers can select the intended call recipient or department through the use of a keypad.
Users can now see and self-select phone extension options, rather than having to wait for the choices to be interpreted for them.
By implementing Sorenson Bridge, schools, businesses and organizations that serve the Deaf can enhance the way they conduct business and strengthen their relationships with the communities they serve.
According to the Sorenson Bridge website users can now:
*Create your own visual phone tree – with customizable text, slates, graphics and videos.
*Design communication solutions to meet your organizations’ needs.
*Make a great first impression by providing information in American Sign Language.
*Strengthen relationships with the Deaf communities you serve.
*Sorenson Bridge technology was created by SVRS, a Video Relay Service (VRS) company that has revolutionized communication for Deaf people. SVRS® empowers Deaf and hearing callers to place phone calls and seamlessly communicate in real time — each in their preferred language.
For more information about Sorenson Bridge visit:http://www.sorensonvrs.com/bridge
Image credit: http://www.sorensonvrs.com/bridge
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